Introduction
Mint33's Commitment to Privacy You
At mint33, we believe that member trust is the foundation of everything. Every time you register, log in, make a deposit or simply browse our platform, you are trusting us with your personal information. We take that responsibility to heart.
This Privacy Policy is designed to give you a clear and transparent overview of how mint33 handles your data — from the moment you register through every transaction you make. We don't hide behind complex legal language; we want you to understand your rights and how we fulfil our responsibilities.
By using the mint33 services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please stop using the platform and contact us to arrange data deletion.
Important Note: This Privacy Policy is part of
Terms and Conditions mint33. Both documents should be read together for a complete understanding.
How mint33 Protecting Your Data
Highest-Grade Encryption
All data transmitted between your device and mint33 servers is protected with 256-bit SSL encryption — the same technology used by leading financial institutions worldwide.
No Sale of Data to Third Parties
Mint33 does not sell, rent, or share your personal information with any third party for marketing purposes without your explicit consent. Your data belongs to you.
Secure Data Storage
All personal data is stored on servers protected by strict access controls, multi-layered firewalls, and 24/7 monitoring by our cybersecurity team.
Full Account Control
You have full control over your data — request access, correct or delete your personal information
at any time through our customer support.
Integrated KYC Compliance
Our identity verification (KYC) process is designed to protect you from identity fraud — not merely to meet regulatory requirements, but for the security of your own account.
Communication Controls
You can choose to receive or opt out of marketing communications from mint33 at any time — including promotional emails, push notifications and in-app messages.
Privacy Policy — Details
1Information We Collect
To provide you with a secure, seamless, and personalised service, mint33 collects the following categories of information:
- Registration Information: full name, date of birth, identification card number (MyKad), email address, phone number, and username.
- KYC Information: copies of identification documents, selfies with documents (if required), bank statements, and other supporting documents.
- Financial Information: bank account number, bank name, and digital wallet details (TnG eWallet, GrabPay, Boost) for deposit and withdrawal purposes.
- Usage Data: login records, betting history, in-platform activity, game preferences, and account settings.
- Technical Data: IP address, device type, operating system, web browser, general location data, and session cookies.
- Communications: records of conversations with our customer support team, emails, and feedback you send to us.
Data Minimisation Principle: mint33 only collects information that is genuinely necessary to provide its services. We do not collect irrelevant or excessive data.
2How We Use Your Information
Every piece of information you provide to mint33 is used for clear and legitimate purposes. Here is how we use your data:
- Create and manage your member account, including identity verification and account security.
- Process deposits, withdrawals, and all financial transactions accurately and securely.
- Conduct KYC checks and anti-money laundering (AML) compliance as required by regulations.
- Send important notifications regarding your account, transactions, promotions, and service updates.
- Provide responsive and effective customer support.
- Analyse usage patterns to improve the platform, products, and user experience.
- Detect and prevent fraud, system manipulation, and suspicious activity.
- Comply with applicable legal and regulatory obligations.
3Sharing Information With Third Parties
Mint33 does not sell or rent your personal information to external parties. However, under certain circumstances, we may share your data with:
- Payment Providers: FPX, Touch 'n Go eWallet, DuitNow, GrabPay and Boost to process your financial transactions.
- Game Software Providers: game development companies that supply casino, sports, and bingo content to the mint33 platform.
- Identity Verification Services: registered and recognised third-party KYC providers for identity document verification.
- Legal Authorities: police, courts, or regulatory bodies where required by law or court order.
- Technical Service Providers: server hosts, cloud services, and infrastructure providers bound by strict confidentiality agreements.
All third parties working with mint33 are required to comply with data protection standards equal to or stricter than our own policy.
| Third-Party Categories |
Purpose of Sharing |
Data Shared |
Confidentiality Agreement |
| Payment Providers |
Transaction Processing |
Bank/wallet details |
Yes |
| Game Providers |
Content Delivery |
Player ID only |
Yes |
| KYC Providers |
Identity Verification |
KYC Documents |
Yes |
| Authorities |
Legal requirements |
In accordance with |
Subject to law |
| Advertisers / Marketing |
None |
None |
Not Shared |
4Cookies & Tracking Technologies
Mint33 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use include:
- Essential Cookies: required for core platform functions such as login authentication and session security. Cannot be disabled.
- Performance Cookies: collects anonymised data on how you use the platform to help us identify technical issues and improve our services.
- Functional Cookies: remembering your preferences such as language, display settings, and favourite game selections.
- Analytics Cookies: used to understand traffic patterns and user behaviour in aggregate — no individual data is identified.
Cookie Controls: You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the mint33 platform.
5Data Retention Period
Mint33 retains your personal information for as long as necessary to fulfil the purpose of collection or as required by law:
- Active Account Data: retained for the duration your account is active and for 7 years after account closure for financial record purposes.
- Transaction Records: retained for a minimum of 5 years in compliance with anti-money laundering legal requirements.
- KYC Documents: retained for 7 years from the date of last use as required by the relevant regulatory authority.
- Communication Logs: customer support conversations are retained for 2 years for quality assurance and record-keeping purposes.
- Technical Data (Logs): system logs are retained for 90 days before being automatically deleted.
Once the relevant retention period has expired, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
6Your Rights as a Member
As a mint33 member, you have the following rights regarding your personal data. We are committed to fulfilling every request within a reasonable timeframe:
1
Right to Access
Request a copy of all personal information we hold about you.
2
Right to Rectification
Request correction of inaccurate or outdated information.
3
Right to Erasure
Request deletion of your data (subject to legal obligations).
4
Right to Restrict Processing
Restrict the processing of your data for direct marketing purposes.
5
Right to Data Portability
Receive your data in a machine-readable format for portability.
6
Right to Withdraw Consent
Withdraw consent for processing at any time without affecting the validity of prior processing.
To exercise any of the above rights, contact our support team via 24/7 Live Chat or email [email protected]. We aim to respond to every request within 30 business days.
7Account Security & Member Responsibilities
While mint33 implements robust technical security measures, the security of your account also depends on your own actions. Here are the best practices we recommend:
- Use a strong and unique password for your mint33 account — combine uppercase letters, lowercase letters, numbers and symbols.
- Enable two-factor authentication (2FA) via your account settings for an added layer of security.
- Do not share your login credentials with anyone — including family members or close friends.
- Log out of your account after every session, especially when using a shared device.
- Keep your registered email address and phone number up to date so you can receive security alerts.
- Report immediately to our support team if you suspect any unauthorised activity on your account.
Two-Factor Authentication (2FA): mint33 fully supports 2FA. Enable this feature in your account settings today for maximum protection against unauthorised access.
8Changes to This Privacy Policy
Mint33 reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, technology, or business practices. When material changes are made:
- Notifications will be sent to all members via their registered email at least 14 days before changes take effect.
- The "Updated" date at the top of this page will be revised to reflect the latest version.
- For significant changes, you may be asked to confirm your acceptance of the updated Privacy Policy upon login.
- Continued use of the mint33 platform after the effective date of any changes constitutes acceptance of the updated policy.
We encourage you to review this page regularly to stay up to date on how we protect your privacy.
FAQ — Privacy Policy
Absolutely not. mint33 never sells, rents, or shares your personal information with advertisers or third-party marketing companies. Any marketing communications you receive come directly from mint33 alone, based on the consent you provided during registration. You may unsubscribe from marketing communications at any time through your account settings.
Contact the mint33 customer support team via 24/7 Live Chat or email
[email protected] stating your data access request. Include your full name and account ID to speed up the verification process. We will process your request and provide a data report within 30 business days. Documents will be sent to your registered email address in a secure format.
When your account is closed, mint33 will retain your financial records and KYC documents for the period required by law — typically 5 to 7 years — for audit and financial compliance purposes. After that period, all your data will be securely deleted or anonymised. Data not subject to legal obligations will be deleted within 90 days of account closure.
mint33 does not store credit or debit card information directly on our servers. All payments are processed through integrated and registered payment gateways such as FPX and DuitNow. What mint33 retains is only your bank account number and bank name for withdrawal processing purposes — this information is protected with 256-bit SSL encryption and strict access controls.
Yes, you may request data deletion through our customer support. However, please note that some data cannot be deleted immediately due to legal obligations — such as financial transaction records and KYC documents that must be retained for a specified period. We will clearly inform you which data can be deleted immediately and which must be held temporarily in accordance with applicable legal requirements.
Contact the Privacy Officer: For any enquiries regarding this Privacy Policy or to exercise your data rights, please contact our support team via 24/7 Live Chat or email at
[email protected]. We are committed to responding to every privacy inquiry within 2 business days.